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Behavioural Criteria Definition n Communication Behaviour Communication - Oral Conveying ideas and opinions clearly and comprehensibly to others in speech. Communication - Written Expressing ideas and opinions in clear, grammatical writing. Interpersonal Skill Actively recognises the abilities and skills that others bring to the task/team. Listening Attentive listening; as demonstrated by noting important information during oral communication; continuing to question until the speaker’s message is clear; being alert to reactions and analysing them. Persuasiveness Behaviour aimed at persuading others to adopt a certain viewpoint or agree to certain plans, ideas or outcomes. Presentation Presenting ideas and facts clearly, using appropriate audio-visual aids. n Personal Behaviour Adaptability Maintaining effectiveness by adapting to different environments, tasks, responsibilities and people. Modifying one’s behaviour to reach a predetermined goal when problems or opportunities arise. Decisiveness The willingness to render judgements and choose a course of action. Enthusiasm Display of eagerness and zeal in pursuit of a cause or end. Flexibility (of Approach) The range of personal and interpersonal styles and approaches one uses to reach goals and objectives. Resilience Both physical and emotional strength; including the ability to withstand stress and pressure. Stress Tolerance Continuing to perform effectively under time pressure and in the face of disappointment, adversity and opposition. Tenacity Staying with a point of view or plan of action until the desired objective has been attained or is no longer reasonably attainable. n Management Behaviour Commercial Awareness Recognises market opportunities for both new and current business, acts accordingly and takes risks when opportunity knocks. Decision Making Readiness to make decisions, tender judgements, take action or commit oneself. Emphasis on ability to make decisions regardless of the negative impact on some people/activities. Delegation Assigning one’s own responsibilities and authority to the appropriate staff members in an unambiguous way. Management Control Establishing and carrying out procedures to monitor and regulate staff processes, tasks and activities as well as one’s own job activities and responsibilities. Planning and Organisation Determining goals and priorities effectively and stipulating the action, timing and resources required to reach these goals. Strategic Awareness / Overview Ability to focus on major issues and long-term goals. Quality and Action Orientation Establishes procedures to monitor and/or regulate processes, tasks or activities of job activities and responsibilities.
Entrepreneurial Insight Recognising market opportunities for both new and current business; acting accordingly and taking risks when opportunity knocks. Initiative Recognising opportunities and acting on them. Self-starting rather than passively accepting. Innovation Creates imaginative solutions for job-related problems – offers innovative alternatives to traditional methods and approaches. Motivation Shows enthusiasm and a desire to reach the best possible decision. Work Standards Setting high personal goals or standards of performance. Showing dissatisfaction with merely average performance. n Influencing Behaviour Impact Making and maintaining a favourable impression on others. Interpersonal Sensitivity Showing oneself to be aware of other people and the environment and of one’s own influence on both. Behaviour reflecting recognition of the feelings of others. Leadership Directing and influencing others so as to achieve goals. Teamwork Contributing effectively towards a collective goal, even when this does not directly serve one’s own interests. n Problem Solving Behaviour Analytical Competence Ability to ascertain structure – to resolve problems into simple elements. Business Awareness / Orientation Ability to understand the business and commercial relationships in an organisation and the position of the organisation in the larger world. Creativity / Innovation Coming up with imaginative solutions for job-related problems and with innovative alternatives to traditional methods and approaches. Customer Focus Identifying and being responsive to the needs and wishes of the client or customer. Extra Organisational & Organisational Awareness Demonstrating awareness of social and political developments and other environmental factors; using this knowledge effectively on the job. Judgement Considering facts and possible courses of action in the light of relevant criteria and arriving at realistic judgements. Numerical Ability The ability to deal with mathematical and numerical information manually and through the use of statistical packages. Problem Analysis Identifying problems; recognising significant information; gathering and co-ordinating relevant data; diagnosing possible causes. Strategic Overview Standing back from day-to-day activities, focusing on major issues and long-term goals.
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