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CUSTOMER SERVICES MANAGER IS2 The participant is placed in the position of a Customer Services Manager who has a problem with one of the Staff Trainers. The Staff Trainer is responsible for training new recruits to handle customer enquiries regarding their computer equipment. However, many of these trainees are not fully competent and the participant must get some commitment and agree some actions to improve the training offered to new recruits. Some personal information regarding the training officer is provided for the participant’s consideration. Resources: Role-player Number of Participants: 1 Suitable for: n Junior Management Timings Instructions 5 minutes Participant Preparation 25 minutes Interview 30 minutes Assessable Competencies Judgement l Individual Leadership l Planning & Organisation l Delegation l Management Control l Problem Analysis l Decisiveness Price Per Brief Participant Guide £15.00 Assessor Guide £30.00 |
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